Sabtu, 20 Oktober 2012

Deaf Korean Starbucks Barista, It’s All In The Signs

SEOUL, SOUTH KOREA - Deaf Korean Starbucks barista, it’s all in the signs. Although a Starbucks branch in Seocho-dong, southern Seoul, was bustling with coffee lovers at around noon on Monday, employees worked in silence.

Most baristas at Starbucks franchises receive orders from the cashiers verbally, with shouts of machiatto, mochachino and latte echoing throughout the store.

But Hwang Jin, a 33-year-old Deaf barista, receives her orders via hand gestures. Employees give a thumbs-up to signal an Americano and make a “G” sign to confirm it’s a grande.

“When making foam with milk, those who are hearing-impaired rely on the sensation in their hand when frothing the milk instead of the sound,” barista instructor Sung Jeong-min said. “They are more sensitive to the vibrations of the milk steamer and produce a smoother taste in the coffee.”

Hwang, who lost her hearing after health complications as a 4-year-old, has worked at the Seoul National University of Education Starbucks branch since November 2011... Read more:


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